GOOD FACE POLICY PAGE
We recommend booking your treatment at least 3 hours in advance. A confirmation email will be sent and an appointment reminder the day before.
We recommend arriving at least 5 minutes prior to your appointment time. Please note that treatments must end on time, regardless of their start time. If you arrive late, we may not be able to complete the full service, and treatment fees cannot be prorated.
We have a strict 24 hour policy. If you need to cancel or reschedule, please notify us at least twenty-four hours before your appointment to avoid being charged for the service in full. If you have a promotional voucher it will be redeemed and you will be charged the tax. Not confirming is not the same as canceling.
It is customary to leave 20% gratuity on the full price of the service.